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Thank you for purchasing at POPICORN.

Complaints

We take complaint and feedback seriously.  If you are not entirely satisfied with your purchase, we're here to help.
Any complaints or request for refund must be made within 24 hours upon receiving the products.

Returns & Refunds :
Due to our quality standard and the safety of our customers, we cannot accept returns on consumable products. Please inspect your package upon receipt and contact us within 48 hours with any concerns, using any of these convenient methods:
 
1.  Feedback to us at our website Contact Us
2.  WhatsApp us at (+6O 18 209 8918) during business hour (Mon to Friday, 9am to 5pm).

In the rare event that our products fail to meet our commitment of quality, a refund may be offered at our discretion.  

We will endeavour to resolve all requests for refund within 14 business days of receiving the request.

Returns
You have 3 business days to return an item from the date you received it.  Only return via courier tracking number given is accepted. Strictly no walk-in.

To eligible for a return, your item must be in the same condition that you received it.  And must be in the original packaging.  Your item needs to have the receipt or proof of purchase from our website.

Refunds  
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you. All refund will be issued as a gift voucher at popicorn.my website, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel.

Shipping
You will be responsible for paying for own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.

Damaged item during shipment

The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at popicorn.hello@gmail.com. We will provide a refund in a form of gift voucher as soon as possible after inspection and investigation.

Happy shopping with Popicorn!


We ensure our customers to enjoy every yummy treat they receive from us, we strive to make every shopping experience easy and convenient.



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